Refund & Cancellation Policy

Unused Products

Unopened and unused products may be returned within 30 days of purchase with a valid receipt for a full refund.

Opened Products & Allergic Reactions

Opened products may be exchanged for store credit within 7 days of purchase with a valid receipt. If an allergic reaction occurs, store credit will be issued.

No Cash Refunds

All approved refunds will be issued as store credit only.

Used Injectables & Services

Due to the irrevocable nature of injectables and spa treatments, refunds will not be issued once a product has been injected or a treatment rendered.

Series Discontinuation

If a client discontinues a series, credit for the unused portion of the discounted package may be applied toward other services or products.

Merchandise

Merchandise may be returned within 7 days of purchase with a valid sales receipt and may be exchanged for product or store credit.

24-Hour Notice

Please notify us at least 24 hours in advance to cancel or reschedule an appointment.

Late Cancellations

Cancellations made less than 24 hours in advance may incur a $35 fee per hour of service. First-time unintentional late cancellations may be charged a reduced $17.50 fee.

Group Cancellations

Appointments for 3 or more guests require 48-hour notice to cancel or reschedule.

Voucher Refunds

Services purchased through third-party platforms such as Groupon are non-refundable through The Natural Place Med Spa unless deemed medically inapplicable. Voucher pricing defaults to our standard pricing.

Care Credit

Refunds through Care Credit are available only for services not rendered. Processing fees will be deducted as required.

Vitamin Returns

Opened vitamin bottles are not eligible for return. However, we are happy to work with the manufacturer for possible credit under their supplemental return policies.

Laser Services

For laser hair removal, please shave the treatment area in advance. Wear comfortable clothing. Technicians may only provide the services specifically purchased. Spot treatments are available for $100 per additional area or $75 for individual vascular or pigment targets. Notify your technician of any recent medication changes, antibiotic use, or contraindications such as pacemakers or implants, as your safety is our priority.